Privacy Policy

Last Updated: December 3, 2025

1. Introduction

Coast Guard Q&A Bot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp chatbot service.

2. Information We Collect

When you interact with our WhatsApp bot, we may collect:

• Message Content: The questions and messages you send to the bot
• Phone Number: Your WhatsApp phone number (encrypted and stored securely)
• Conversation Data: Your conversation history with the bot
• Usage Data: Timestamps, message counts, and interaction patterns

3. How We Use Your Information

We use the collected information to:

• Provide automated responses to your questions
• Improve our bot's accuracy and service quality
• Analyze usage patterns to enhance user experience
• Maintain conversation history for better service continuity
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

• All sensitive data (phone numbers, messages) are encrypted using AES-256-GCM encryption
• Data is stored securely in our database with access controls
• Regular security audits and updates
• Access is restricted to authorized personnel only

5. Data Retention

We retain your conversation data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. WhatsApp Integration

Our bot operates through Meta's WhatsApp Business API. By using our service, you agree to Meta's Terms of Service and Privacy Policy. We do not share your information with third parties except as required by law or with your explicit consent.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of the service at any time by stopping communication with the bot
• File a complaint with relevant data protection authorities

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us